Our Core Values

Our Core Values

  • Authentic – We operate on a higher level of ethical and moral standards than most. The integrity and character of each one of us sets us apart from our competition. We are truthful, sincere and virtuous not only to ourselves, but to everyone we touch in our lives. We are humble and grateful for every opportunity we encounter and are thankful for our success.
  • Professionalism – We are in a relentless pursuit for excellence. Our high standards allow us to be dependable, courteous and ethical. We are trustworthy, well-mannered and helpful. We will exceed our customers’ expectations with exceptional service, knowledge and abilities.
  • Positivity – Our future is bright. We see opportunity in every challenge we face and not the obstacle that lies within. Being positive will not only make us happier and more successful as individuals, but as an organization as a whole. We view a failure not as a setback, but as a lesson of what did not work. We vow to be positive and encouraging when faced with adversity and negativity.
  • Ambition – We believe that we can achieve just about anything if we are willing to pursue our goals. We keep score to see where we have been and how we can improve our tomorrow. We strive to operate at peak performance and are results oriented. Our determination and desire for success allows us to grow our skills and abilities.
  • Growth – This allows us new opportunities to broaden our reach as an organization. This benefits all our team members and to those who live in our community. As we strengthen our company, we will be able to do more and give back with job creation, charitable contributions and economic stability.
  • Leadership – We will lend a hand to one another to see each other through to success. We all have leadership qualities within ourselves and need each other to inspire us to let this light shine. We are willing to share our ideas and encourage each other, because we believe it will benefit everyone on the team. We hold each other accountable when we stumble, but assist each other to regain our balance.
  • Consistency – Being consistently great, far exceeds being occasionally excellent. We maintain our greatness because everyone on our team operates with the same level of commitment. We are able to do this through the consistent evolution of our systems and processes. The contributions from each member are highly valued and respected, helping to create synergy within our organization.
  • Teamwork – We are a group of likeminded individuals who share the same vision, focus and purpose. Our commitment is not only our own self-improvement, but that of our colleague’s and the success of the company. We focus on the team’s goals before our own goals. Our belief is that Together Everyone Achieves More and we will accomplish this through effective communication, collaboration, trust, respect and unity. Our intent is to make the company stronger by making each other stronger.


Dedication to Customer Service

Selecting the right electrician can be difficult. You want the best quality of work, at a competitive price, with a team of electricians who are skilled in both their vocation and customer service. If you live in Spokane or the surrounding area, then Epic Electrical is the choice for you. Our team promises:

  • Straightforward Pricing
  • Fully-Stocked Vehicles
  • Highly Trained Technicians
  • Clean, Red-Carpet Treatment
  • 100% Satisfaction, Guaranteed
  • Full Background-Checks and Drug Tests
  • Electricians Who Are Licensed, Bonded, and Insured

Quality Customer Service

Not only is the quality of our work unparalleled, so is our dedication to customer service. Our staff monitor the phones during work hours so you aren’t greeted by a machine. We’ll take your call, listen to your request, and then work with you to schedule the right service on your time-table.

We’ll arrive on-time to for the service appointment. You’ll receive a courtesy call 30-45 minutes before we arrive, allowing you to be ready for our arrival. Every tech we send out travels in a well-equipped warehouse-on-wheels. Each van is stocked with everything we need for a standard call out, as well as anything we know we’ll need for the service you’ve requested.

Additionally, we want to treat your home with the respect it deserves. That’s why our electricians all arrive with clean uniforms and covered shoes. We’ll keep the work area as clean as possible and clean up any messes we have to make in order to complete the service. After all, we’re here to help, so there’s no sense in leaving our workspace worse off than when we found it.

After a quick evaluation of the situation, your electrician will show you the full cost of the service upfront. There are no surprises from Epic Electrical. If anything unexpected occurs, we’ll let you know in advance so you aren’t caught off guard with extra costs. There are no hidden fees in our work and everything is done using flat-rate pricing so you’ll know exactly what you’re paying for from the start.

All of our technicians are trained and certified, with regular ongoing training to stay current on electrical code updates and changes in the industry. When you want quality work and top-tier customer service, call Epic Electrical at (509) 368-9334!